Must play FAQ — Answers to All Your Questions

No, must play only allows one account per person. Attempting to create multiple accounts using the same mobile number, email, or device may result in all accounts being permanently closed and any balances forfeited.

on the login page on the login page and click the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Use it to set a new password. If you run into any issues, Help Center Contact us.

Under must play's security policy, every member's identity is verified once. This keeps your account secure and ensures there are no issues when making large withdrawals. The verification process is straightforward, and your information is kept completely confidential.

After logging in, you can update your name, email, and other details from Account Settings. To change your mobile number, contact must play's Help Center Please get in touch.

must play currently supports the following deposit methods:

• Mobile Pay — Direct payment or manual transfer
• Nagad — fastest method
• Rocket (Dutch-Bangla MFS)
• Bank Transfer — for large amounts

The minimum deposit amount is just ৳500.

The standard withdrawal processing time from Must Play is:

• Mobile Pay/Nagad: within 15 minutes to 2 hours
• Rocket: within 30 minutes to 4 hours
• Bank Transfer: 1–3 business days

There may be slight delays during peak hours. If you run into issues, Help Center let us know.

Minimum deposit: ৳500. Minimum withdrawal: ৳500. The maximum daily withdrawal limit varies by account level. Regular members can withdraw up to ৳5,00,000 per day. For full details, financial transactions page View.

Wait 15 minutes first. If it still hasn't arrived, contact must play with your Transaction ID (TxID) via our Help Center contact us. Our team will verify and resolve the issue promptly. This is usually caused by network delays and is typically resolved within 24 hours.

When you open a new account on must play and make your first deposit, a welcome bonus is automatically credited. The bonus amount is based on the size of your first deposit. Certain conditions apply — such as a required number of bets. For details, in the Terms & Conditions View.

Must play's cashback program runs weekly. A fixed percentage of your total net losses for the week is credited back to your account every Monday. Cashback bonuses typically come with low wagering requirements. Log in and visit the Promotions page to see the exact percentage.

Free bets are credited to your account's bonus wallet. When placing a bet, select "Free Bet" as your payment method. A portion of winnings from free bets can be withdrawn directly (terms apply). Free bets are generally valid for 7 days.

Playing regularly on must play earns you loyalty points, which you can use to level up your VIP status. Higher VIP levels unlock greater cashback, faster withdrawals, a dedicated account manager, and exclusive offers.

must play offers a massive game library:

• Live Casino — Live Baccarat, Roulette, Blackjack, Poker
• Slots — Classic, Video & Progressive Jackpot slots
• Sports Betting — cricket, football, tennis
• Virtual Games & Lottery

To view all games, games page page.

Any bet placed on must play's jackpot games gives you a chance to win. With progressive jackpots, the prize grows with every bet. There's no special strategy for hitting the jackpot — it's entirely random. For more details, Jackpot page View.

To place a cricket bet on must play, on the Betting page Go there, select an upcoming or live match, choose your market (match winner, top batter, over/under, etc.), enter your stake, and confirm your bet. In-play betting is also available during live matches.

must play adds new games every week. To see the latest additions, new games page there. You'll receive new game notifications in your account once you log in.

Yes. must play uses 256-bit SSL encryption. Your personal information, payment data, and gaming history are never shared with third parties. For more details, Privacy Policy read more.

After logging in, go to Account Settings and navigate to the "Security" section to enable 2FA. You'll receive an OTP on your mobile each time you log in. Keeping this on makes your account significantly more secure.

Must play is committed to responsible gaming. You can set daily/weekly deposit limits, activate self-exclusion, or temporarily pause your account from Account Settings. To learn more, Responsible Gaming Visit the page.

Immediately Help Center contact us. The must play team will temporarily lock your account and launch an investigation. In the meantime, reset your password using your registered mobile number. must play will never ask for your password via email or SMS — if you receive such a message, treat it as a phishing attempt.

Download the must play app directly app page available for download. Both Android and iOS versions are supported. To install on Android, you may need to enable "Install from unknown sources" in your phone's settings.

Start by fully closing the app and reopening it. If that doesn't work, restart your phone. If the problem persists, uninstall the app and app page to download the latest version. Low storage on your phone can also cause this issue.

When a new version of must play is released, you'll get a notification directly in the app. Or visit the app page to download and install the latest version. You can update without uninstalling the previous version.

Yes, mustplay.onl works fully on mobile browsers. You can use any browser — Chrome, Firefox, or Safari. That said, the app delivers a smoother, faster experience with added perks like biometric login and push notifications.