Must Play Terms & Conditions — Full English Version

By using must play (mustplay.onl), you automatically agree to these terms and conditions. These terms form a legally binding agreement between must play and its members. We strongly recommend reading them in full before registering or using the platform for the first time.

Must play is an internationally licensed online gaming platform. We offer slots, Live Casino, Sports Betting, and our own Originals games to members in Bangladesh. All Must play services are governed by these Terms & Conditions.

Must play reserves the right to update these Terms & Conditions at any time. Notice of changes will be provided via your registered email or through an on-platform notification. Continued use of the platform after any changes constitutes acceptance of the updated terms.

To open an account on Must play, you must meet the following requirements:

• You must be at least 18 years old. Must play does not approve accounts for minors.
• Each person may hold a maximum of one account. If multiple accounts are found, all of them may be suspended.
• You must provide accurate and truthful information during registration. Your name, address, mobile number, and email must all be genuine.
• Must play may request identity verification documents at any time. Withdrawals may be placed on hold until verification is complete.

It is entirely the member's responsibility to keep their account password confidential. Sharing your password or allowing anyone else to access your account is not permitted. The member is solely responsible for all activity on their account.

Must play supports all major mobile banking services in Bangladesh. Please keep the following in mind when making a deposit:

• The minimum deposit amount is ৳200. The maximum daily deposit limit is ৳50,000.
• Deposits via Mobile Pay, Nagad, and Rocket are credited to your account instantly.
• You must use your own registered mobile number when making a deposit. Deposits from another person's number will not be accepted.
• Must play does not charge any deposit fees. However, your mobile banking provider's own charges may apply.
• If your deposit hasn't appeared in your account within 30 minutes, please contact support.

The following rules apply when withdrawing winnings from Must play:

• The minimum withdrawal amount is ৳500. The maximum daily withdrawal limit is ৳1,00,000.
• Your account must be fully verified (KYC) before a withdrawal can be processed.
• Withdrawals can only be made to a mobile banking number registered in your own name.
• Withdrawals via Mobile Pay and Nagad are typically processed within 15–30 minutes.
• Additional verification may be required for large first-time withdrawals.
• Wagering requirements must be met before withdrawing winnings derived from a bonus.

Must play reserves the right to temporarily hold unusual or suspicious withdrawal requests pending investigation. If money laundering or fraud is suspected, the relevant authorities may be notified.

Must play bonuses and promotional offers are subject to the general terms below. Individual bonuses may also carry their own specific terms.

• The welcome bonus is available to new members only and applies to your first deposit.
• Every bonus carries a wagering multiplier (typically 20x–35x). This means if you receive a ৳1,000 bonus, you must wager between ৳20,000 and ৳35,000 before a withdrawal can be made.
• Bonuses are generally valid for 30 days. Any unused bonus will be forfeited once the validity period expires.
• Claiming bonuses through multiple accounts from the same household or IP address is strictly prohibited.
• Must play reserves the right to investigate suspected bonus abuse and void any bonuses involved.

All game outcomes on Must play are determined by RNG (Random Number Generator) technology, which is regularly audited by international testing bodies. Neither Must play nor its staff can influence any game result.

• If a game is interrupted due to a technical error, must play will review the situation and make a decision accordingly.
• Must play is not liable for any game losses caused by internet disconnection. We recommend using a stable internet connection at all times.
• The dealer's decision in live games is final. Any rule-related complaints must be submitted to support.
• If a match is cancelled in Sports Betting, the wager will be refunded. Should a match result be revised, the official result will stand.

The Must play game library is updated regularly. Certain games may be removed temporarily or permanently — members will be notified in advance when this occurs.

The following activities are strictly prohibited on Must play:

• Playing games or placing bets using bots or automated software.
• Exploiting bonuses through multiple accounts (bonus abuse).
• Selling or transferring your account to another person.
• Attempting to gain unauthorized access to another member's account.
• Using the platform for money laundering or any other illegal purpose.
• Intentionally exploiting any technical vulnerability or bug on the platform.
• Threatening, insulting, or harassing other members.

Must play sees gaming as a source of entertainment. To ensure it stays that way, must play has a number of protective measures in place:

• Deposit Limit: Set your own daily, weekly, or monthly deposit limits.
• Bet Limit: Set the maximum amount you can wager in a single bet.
• Session Time Limit: Automatic logout after a set period of inactivity.
• Self-Exclusion: Pause your account for a set period or permanently.
• Reality Check: You will receive reminders about how long you have been playing.

If you experience any gaming issues, contact Must play support. For more information Responsible Play View page.

Must play places the highest importance on protecting members' personal information. Data collected at registration is used solely for the purpose of providing our services.

• All data is secured with 256-bit SSL encryption.
• Must play never sells member information to third parties.
• Information may be disclosed to authorities where required by legal obligation.
• You can unsubscribe from marketing emails at any time.

For more information Privacy Policy View page.

Must play may temporarily or permanently close an account under the following circumstances:

• Serious violation of the terms and conditions.
• Failure to complete identity verification or providing false information.
• Evidence of suspicious financial activity or fraud.
• Identified as a minor.
• At the member's own request.

Members may also request account closure at any time by contacting support. Any valid balance (excluding bonuses) remaining at the time of closure will be refunded, provided no violations have occurred.

If you have any concerns about a Must play decision or service, please follow the steps below:

• First, submit your complaint to the support team via live chat or email.
• Our support team will work to resolve your issue within 48 hours.
• If the issue remains unresolved, the complaint will be escalated to senior management.
• Game logs, transaction history, and other relevant data will be reviewed during all investigations.

Must play may update these Terms & Conditions, in part or in full, at any time. For significant changes:

• A notice will be sent to your registered email.
• A pop-up notice will be displayed when you log in to the platform.
• The date of the latest update will be shown on this page.

Continued use of must play after any changes have been made constitutes acceptance of the updated terms. Members who do not wish to accept the new terms have the right to close their account.

For any questions or clarifications, please reach out to our support team: support@mustplay.onl